Where does Astrelle deliver?
We currently serve Australia, the United States and the European Union. Availability remains subject to the correct electrical configuration and product compliance for your destination.
Is shipping free?
Standard shipping is complimentary and included in the displayed product price. Priority delivery is available on selected smaller pieces for the additional amount shown on the product page.
How long will my order take?
Most pieces take 4–8 weeks. The stocked Vantage Table Lamp generally takes 1–2 weeks. Eligible priority orders generally take 1–3 weeks. These are estimates and customs or freight conditions may cause delays.
Will I receive tracking?
Yes. Tracking or freight-delivery details are sent by email after dispatch.
Are duties and taxes included?
They vary by product and route. Duties, taxes and customs charges are the customer’s responsibility unless the product page or checkout expressly says they are included.
Can I return an order?
Core Collection pieces may be returned for change of mind within 14 days of delivery if unused and returned in their original packaging. The customer pays change-of-mind return shipping.
What if my lamp arrives damaged?
Contact support@astrelle.store within 72 hours where possible, with your order number and photographs of the lamp and packaging. We will assess the issue and arrange the appropriate remedy.
Can Halo be returned?
Halo and clearly marked limited-edition pieces are final sale for change of mind. Faulty, damaged or misdescribed products remain covered by applicable consumer rights.
Can I cancel an order?
Cancellation is free within 48 hours if fulfilment has not begun. Later cancellation may be possible before dispatch, subject only to genuine non-refundable costs disclosed before cancellation is confirmed.
Are bulbs included?
No. Each product page will specify the compatible bulb type and maximum wattage required.
Where are the lamps made?
Astrelle works with selected international design and manufacturing partners. Depending on the piece and destination, an order may be dispatched directly by the relevant partner.
How should I care for my lamp?
Disconnect power and let the lamp cool. Use a soft, dry microfibre cloth; avoid abrasive cleaners, solvents and excess moisture. Do not lift a lamp by its shade or cord, and stop use if electrical components appear damaged.
What currency are prices shown in?
All prices are displayed and charged in United States dollars (USD).